“Act” means the Telecommunications Act 1984 and amendments to the Act that may be made from time to time.
“Agreement” means the agreement between Sparta Telecom and the Subscriber for the provision of Network Services incorporating these terms and conditions and the Order Form.
“Connection Date” or “live date” means the date when the Sparta Telecom is in a position to and has agreed to commence provision of the Network Service to the Subscriber.
“ Number Translation Service” means any telecommunications service provided by Sparta Telecom which commences with a non-geographic code requiring translations for onward routing to the Subscriber and including services such as 0800 free phone, 0845 local rate, 0870 and 0871 national rate and premium rate telephone call facilities.
“Network Services” means the provision and/or rental of PSTN or ISDN or Fibre lines or per minute access to network capacity, as is required to complete voice telephone calls and data transmission domestically or internationally via the public switched telephone network, by the Sparta Telecom to the Subscriber.
“Order Form” means the Subscriber Order Form (if Applicable) which sets out details of the Sparta Telecom, the Subscriber and other particulars relating to the provision of Network Services.
“Sparta Telecom” means Sparta Telecom Limited, by whom this Agreement is made and the expression “Sparta Telecom” includes the Sparta Telecom’s permitted assignees, employees and agents.
“Subscriber” means the person, specified on the Order Form (Section 1& 2) with whom this agreement is made and includes where relevant the Subscriber’s permitted assignees, employees and agents.
“Subscriber Details” means the service numbers of lines to be connected to the Network Services.
The Sparta Telecom undertakes to use all reasonable endeavours to supply the Network Services to the Subscriber as and from the Connection Date subject to and on the terms of this Agreement.
This Agreement shall come into full force and effect from the date on the order form or the date the service goes ‘live’ whichever is the later, and shall continue for a period of 18 months, or 24 months dependent on choice, thereafter, which it may be terminated by either party by the service upon the other of no less than 28 days written notice. In case if the subscriber doesn’t inform us at the end of the month of the contract or within 28 days then the contract will automatically revert to a month by month basis. In the event of subscriber cancellation without the Sparta Telecom’s prior agreement during the term period of this agreement the subscriber understands and accepts that Sparta Telecom will charge the subscriber for the outstanding contract period (Early Termination fee) using the outstanding term months x the monthly/quarterly line rental. This penalty applies and covers line rental. Throughout the term of the agreement
The Sparta Telecom shall be entitled for operational or technical reasons or in order to comply with any numbering scheme or other obligation imposed on the Sparta Telecom by the Licensor’s or by any other competent authority to withdraw or change any telephone or code (or group thereof) allocated to the Subscriber as part of the Number Translation Service PROVIDED THAT the Sparta Telecom gives the Subscriber the maximum period of notice in writing thereof practicable in the circumstances.
The Subscriber acknowledges and agrees that any Number Translation Service including any telephone numbers provided as part of that service shall only be provided by the Sparta Telecom and available for use by the Subscriber for the duration of this Agreement and that any telephone number issued to the subscriber remains owned by Sparta Telecom and not the subscriber..
You’ll be charged if the problem is caused by things like:
The Standard Chargeable Visit will be charged for the following:
Repairing faults where this work is not covered under the terms of a service with Openreach
A fault is found not to be with any Openreach service or equipment.
In particular this covers the situation where no fault is found, or the fault is found to be on non-Openreach equipment, or is due to damage caused by someone at the customer’s or end user’s premises, or due to theft, loss or removal of equipment, or in the case of customer or end user owned or rented equipment (but not Openreach’s network) faults caused by external or environmental factors (eg lightning, electrical surges or floods).
require the Subscriber to pay a deposit; and/or
carry out a credit vet of the Subscriber. The Subscriber agrees and consents to provide Sparta Telecom with any information that Sparta Telecom may reasonably require for this.
We will apply a termination charge if you stop your service when still within your contract term for example, transferring your service to another provider. When you sign up for a minimum term service, the costs of that service are spread across the term period, for example over 18 or 24 month... Early Termination charges are applied to recover the costs of the service provided to you over the minimum contract period.
Our prices
Early Termination charges apply to all our products or service taken out.
If you terminate your 18 month or Longer Term contract before the expiry date, you are liable to pay us a termination charge as fol-lows:
Note: A Termination charge doesn't attract VAT. And will be separate from a final bill sent.
Examples::
If terminating a 18 month contract after three months, the remaining 15 months rental will be charged, e.g. £12.99 per month line rental x 15 months remaining = £194.85 Termination charge
If terminating a Longer Term contract i.e. 24 month after six months, the remaining eighteen months rental, for the remaining con-tract term will be charged e.g £12.99 per month line rental x 18 months remaining = £233.82 Termination Charge
In accordance with the conditions for Sparta Telecom, if you terminate the contract within the minimum period, you will have to pay us any applicable rental charges for the remainder of the minimum period
Sparta Telecom may, but the Subscriber shall not (without the prior written consent of Sparta Telecom such consent not to be unreasonably withheld or delayed), assign or delegate or otherwise deal with all or any of its rights or obligations under this Agreement. This agreement is not transferrable to any other party.
Please note: High court officers will add additional charges onto any order given to us under a schedule laid down by the court.
Sparta Telecom may check the Subscriber’s details with a fraud prevention agency. If the Subscriber provides information that Sparta Telecom reasonably believes to be false or incorrect and Sparta Telecom suspects fraud, Sparta Telecom may record this information with a fraud pre-vention agency. Sparta Telecom and other organisations may use and search this information.
The Subscriber understands that should Sparta Telecom have to take court action, then additional fees will be added to the subscribers account for court and any high court fees as well. Bailiffs and High Court enforcement officers may additional make charge fees on top.
where appropriate, in accordance with the details set out in Sparta Telecoms Customer Complaints Code located at www.spartatelecom.com/complaintscode, copies of which are available on request; and
otherwise, by reference to the Ombudsman/communications if;
more than 8 weeks have passed with no final resolution from ourselves or
We issue a deadlock letter to you.
We have issued a final report and you are still unhappy.
(note) The Ombudsman will not take any case where we have not been given the opportunity to investigate the matter or you have not gone through our complaints procedure..
a dispute which has not been resolved by the subscriber’s or Sparta Telecoms representative within 14 days of being raised may be referred by the subscriber or Sparta Telecom to the first level by written notice to the other; and
if the dispute is not resolved at the first level within 14 days of referral, the subscriber or Sparta Telecom may refer the dispute to the second level by written notice to the other. The subscriber’s and Sparta Telecoms representatives at the first and second levels are as notified by the subscriber and Sparta Telecom to the other from time to time
early evaluation in accordance with the Ombudsman rules; or
expert determination in accordance with Ombudsman investigative procedures; or
mediation in accordance with the IDRS Cost-Controlled Mediation Procedure
keep the Equipment safe and only use it in accordance with any instructions Sparta Telecom may give;
not move the Equipment or any part of it from the Site;
ensure that the Equipment is without risk to health;
only use or allow the Equipment to be used for any purpose for which it is designed;
not make any alterations or attachments to the Equipment without Sparta Telecom’s prior written consent. If Sparta Telecom gives its con-sent, any alterations or attachments will become part of the Equipment;
not sell, charge, assign, transfer or dispose of or part with possession of the Equipment or any part of it;
not allow any lien, encumbrance or security interest over the Equipment, nor pledge the credit of Sparta Telecom for the repair of the Equip-ment or otherwise;
not claim to be owner of the Equipment and ensure that the owner of the Site will not claim ownership of the
Equipment, even if the Equipment is fixed to the Site;
indemnify Sparta Telecom against all claims and proceedings arising from the Subscriber’s use of the Equipment or if the Equipment is stolen or damaged as a result of the Subscriber’s negligence or gross misconduct. The Subscriber will keep Sparta Telecom informed of anything which may affect the rights of Sparta Telecom, or involve Sparta Telecom in any proceedings, loss or liability.
the Equipment will appear in the Subscriber's books in the name of Sparta Telecom; and
in the event of Bankruptcy or threatened seizure of the Equipment, the Subscriber will immediately notify Sparta Telecom and Sparta Tele-com may take action to repossess the Equipment. The Subscriber will also notify interested third parties of Sparta Telecoms ownership of the Equipment.
the Equipment has been properly kept, used and maintained in accordance with the manufacturer’s or Sparta Telecoms instructions, if any, and has not been modified except with Sparta Telecom’s written consent; or
the fault is not due to accidental or wilful damage; interference with or maintenance of Equipment by persons other than Sparta Telecom; or
the fault is not due to faulty design by the Subscriber where the Equipment has been manufactured to the Subscriber’s design.
require the Subscriber to pay a deposit; and/or
carry out a credit vet of the Subscriber. The Subscriber agrees and consents to provide Sparta Telecom with any information that Sparta Telecom may reasonably require for this.
less than 5% of the total bill, the Subscriber will pay the full amount of the bill; or
more than 5% of the total bill, the Subscriber must pay the amount not in dispute. Any disputes will be resolved promptly and the resolved amount if any is payable immediately.
The Contract cannot be varied without the written agreement of the parties, except that Sparta Telecom may make minor changes to the specification of the Equipment which do not affect its performance, any change in the law which requires Sparta Telecom to enforce this with its Subscriber, in those circumstances, the Subscriber will be informed by letter or email before any change takes place.
Our policy
(a) any of the following types of loss or damage whether direct, indirect or consequential howsoever arising under or in connection with the Contract or any part of it: loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of business, wasted expenditure, loss from business interruption, loss or destruction of data, loss of contracts, loss from expenditure of time by managers and employees, liabil-ity to third parties, pecuniary losses arising from goodwill, or loss of or damage to goodwill; or
(b) any indirect or consequential loss or damage whatsoever.
(c) Nothing in this clause 10 or in the Contract excludes or limits the Subscriber’s liability to pay (without set off) the charges.
(d) The limitations of liability referred to in clauses
(e) Each part of this clause 10 operates separately. If any part of the clause is held by a Court to be unreasonable or inapplicable the rest of the clause will continue to apply
(a) If the Subscriber or Sparta Telecom is prevented, hindered or delayed from performing any obligation under the Contract because of something beyond its reasonable control including: act of God, natural disaster, lightning, flood, subsidence, earthquake, weather conditions, epidemic, pandemic, fire, explosion, war, civil disorder, acts of terrorism, something beyond the reasonable control of its suppliers, industrial disputes, acts or omissions of local or central government or other competent authorities, or acts or omissions of parties for whom the Sub-scriber or Sparta Telecom is not responsible, change of law or any other cause whether similar or dissimilar that is outside its reasonable con-trol, then it will have no liability to the other for any resulting failure, delay, defect or omission in performing the Contract.
(b) Sparta Telecom will not be liable for failure to or delay in supplying the Equipment if legal or regulatory restrictions are imposed that prevent Sparta Telecom from supplying the Equipment
.
(c) If any of the events detailed in clauses 1(a) or 1(b) materially affects the performance of the Contract and continues for more than three months then the Subscriber or Sparta Telecom may terminate the Contract in whole or part by written notice to the other.
Escalation and Dispute Resolution
If any term of the Contract is held invalid, illegal or unenforceable by any court of competent jurisdiction, it will be severed and the remain-ing terms will continue in full force as if the Contract had been made without the invalid, illegal or unenforceable terms.
Subject to clause 11.3, clause 11.2 will survive the termination or expiry of the Contract and will survive the termination or expiry of the Contract for two years.
(a) The Contract contains the entire agreement between the Subscriber and Sparta Telecom and supersedes all previous understandings, commitments, representations, agreements, draft agreements, arrangements, undertakings, or prior collateral contracts of any nature made by the Subscriber and Sparta Telecom, whether written or oral relating to its subject matter.
(b) The Subscriber and Sparta Telecom each agree that in entering into the Contract they have not relied upon and have no rights or remedies (whether in tort, under statute or otherwise) in respect of any statements, collateral or other warranties, assurances, undertakings or representa-tions (whether innocently or negligently made) of any party (whether party to the Contract or not) in relation to the subject matter of the Con-tract, except for those contained in the Contract.
(c) Nothing in this clause 12.6 excludes or restricts the liability of either the Subscriber or Sparta Telecom to the other arising out of pre-contract fraudulent misrepresentation or fraudulent concealment.
A failure or delay by the Subscriber or Sparta Telecom to exercise any right or act upon a breach under the Contract will not be a waiver of that right or breach. If the Subscriber or Sparta Telecom waives a right or breach of the Contract, that waiver is limited to the particular right or breach.
The Contract does not create any right enforceable by any party who is not the Subscriber or Sparta Telecom (a “Third Party”) under the Contract (Rights of Third Parties) Act 1999 but this does not affect any right or remedy of a Third Party which exists or is available apart from that Act.
Notices given under the Contract must be in writing and delivered by hand, email or first class post to the following addresses:
(a) to Sparta Telecom at the address shown on the bill or any address (including email address) which Sparta Telecom provides to the Subscrib-er for this purpose; or
(b) to the Subscriber at any one or more of the following: the address to which the Subscriber asks Sparta Telecom to send bills or the address of the Site or the Subscriber’s primary email address or if the Subscriber is a limited company, its registered office. If the subscriber is found to be a business and not a consumer, then, clause 7.2 will apply to notices given.
The Contract is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.
The Subscriber and Sparta Telecom will comply with their respective obligations under the GDPR (General Data Protection Regulations) and any data protection, privacy or similar laws that apply to any personal data processed in connection with the Contract. The Subscriber and Sparta Telecom will provide such help and co-operation as is reasonably necessary or requested by the other to enable compliance with this clause.
Sparta Telecom may take instructions from a person whom it thinks, with good reason, is acting with the Subscriber’s permission. Sub-scribers may use a third party to give instructions provided that (a) the Subscriber can verbally tell us themselves of authorisation or (b) they have a power of Attorney (POA) to which a copy must be sent to us before we can take instructions or discus the Subscribers account. This is under the Data Protection Act and governs our responses to such requests.
David Grey
Iv been with BT for 9 years
Iv been with BT for 9 years, but their service has now been appalling for years. Customer service is terrible, passing me around when I had a fault Readmore..
mr kevin mcateer
Today I was helped by adam a colleague
Today I was helped by adam a colleague of Sparta telecom , he was very helpful and was able to fix my internet connection very well and without any Readmore..
Margy McGhee
Aron and George were excellent helping
Aron and George were excellent helping me reset the router. very patient and experts in their field.
Readmore..
Steve Beverley
Very satisfied
Having just enquired about a broadband issue with Sparta , I'd just like to say how happy I am with the service I got, I spoke to arron from th Readmore..