This customer complaints code gives you clear and useful information about what you can do if you’re not happy with Reliable Appliance Repair’s services.It tells you:

• 1. How you can complain.
• 2. What we’ll do and when.
• 3. What you can do if you’re still not happy.

We are committed to giving you the highest quality of service at all times,even so,things can go wrong.We pride our selves on our customer care and we try hard to keep you happy,the quicker you let us know of a problem the sooner we can find a solution to it.

When they do go wrong,we want to know so that we can put them right as quickly as we can.Here are the ways you can complain to us.

Go to www.spartatelecom.co.uk click on contact us,and register your complaint,in this way you won’t have to write,or send a letter to us and we can handle your complaint sooner.

If you’ re are sidential customer and your complaint is about sales,or bills or other general matters,call us on 0800 915 9396 between 9.00AM to 6.00PM Monday to Friday.We are closed on Saturdays/Sundays.This call is free from your landline.

If you are reporting a fault or breakdown, call us free on 0800 915 9396.This line is open during working hours six days a week.

You can email your complaint to us 24hours a day.You should include your account number,or any reference number given by us for example the order number shown on your document if you have ordered a product,please include your landline phone number.You should state your full name and address,and give full details of what the problem is.Please do not generalize, we need as much detail as possible in order to investigate your complaint.Email us at;

Support@spartatelecom.co.uk

It takes longer to reply by letter but,if
you prefer to write, please send your letter to the appropriate address below.Make sure you include
the account number and the telephone number of the
service you’re complaining about
If you’re a residential customer,write to:

Our aim is to solve any problem to your complete satisfaction, and our customer service/tech support advisers will try to do this as quickly as possible.Preferably during a phone call or e-mail or exchange,if we can’t dot his,we will tell you what we can do.

We aim to respond to a letter,email or phone call complaint with in 10 working days.Depending on the complexity and depth of the investigation it can take upto 4 weeks in some cases.

Many complaints can be sorted out on the phone with one of our customer service advisors at the time

We’ll try to sort out your complaint on the spot but what ever happens,we will respond and try to keep you regularly updated if it’s going to take a while to checkin to things.

If an advisor can not sort out your complaint,will review it and escalate the complaint to the Manager within the company.We settle almost all complaints by this stage but,if not,we will explain our final position.In some cases,we might have to send you a deadlock letter.This means the reis nothing more we can do.

You can ask the manager to review your complaint at anytime if our adviser has not been able to helpa nd has already offered to refer things to a manager.

1. Advisor

2. Escalation to manager

3. Escalation to Level 2