here are some simple manual steps to get your Sparta broadband connection up and running again.
Perform a 'power cycle'
Many connection problems are solved by 'power cycling' - which is simply shutting down and turning off your Sparta modem, and computer in a controlled manner, then turning everything back on again.
Try restarting your Sparta modem first, then your Hub.
Check your phone line's working
Problems with your phone line can affect your broadband so it's useful to check it's working.
Have you checked your leads?
If there are no lights lit up on either your Sparta modem or Hub, check that their power cables aren't loose, and double check that they're plugged in properly and switched on at the mains. You should also check that the cable from the Sparta modem to your Hub is securely connected at both ends. If you're using an Ethernet cable to connect your Hub to your computer, make sure that's also securely plugged in at both ends. When you push it the connector in, you should hear a click as it locks into place.
Is your computer compatible?
If you didn't check your computer was compatible before ordering Sparta Broadband or you've just changed to a new computer, your problem may lie here. Please check the computer requirements page and upgrade any components that do not meet the minimum standard.
Do you have security software installed and enabled?
If you don't then it could be that your connection is running slowly because of a virus or trojan or spyware. if you haven't done so already, then we recommend installing one of the Sparta security software to deal with these specific problems and generally keep you safe online.
Can't connect wirelessly?
Electrical items such as microwaves and halogen lighting can interfere with wireless connections. You'll also have an unreliable wireless connection if your computer is only just in range of your Hub or router.
Your computer might not be able to find the wireless signal from the Hub. Or you might be able to see the signal, but your computer can't connect to it. Use the links below to get more help setting up or fixing a wireless connection.
First check your phone as your broadband comes down the same wire. Listen for anything unusual with the sound from the phone, try dialling or call your number from another phone just to make sure you don’t have a faulty line.
There can be a number of reasons your broadband may drop. If you are running a lot of programs at the same time, they could be taking up resources which means there is not enough resource to transmit on the broadband. If you are running a lot of programs at the same time, try closing a few to release resources.
Use our speed test program where you can test your speed for upload/download. When you run the speedtest you need to ensure all open programs are closed this includes skype, and all other programs in your taskbar except for your antivirus.
Internet Security software blocking websites
If you were able to load websites until you updated your browser or until your Internet security software was updated, reconfigured or a new one was added, your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is likely preventing your browser from connecting to the Internet.
In general, you should make sure your Internet security software is up-to-date and remove your browser from your program's list of trusted or recognized programs, then add it back.