The best way to pay your bill is to set up a regular Direct Debit. Payments are automatically taken from your account each month, so it's convenient and secure. Please note that if you don't pay by Direct Debit, you'll need to pay an additional charge of £0.50 per transaction if you’re paying by credit or debit card
1. From The Sparta Telecom Website
Log in to My Sparta Billing to see how much you owe and quickly pay your bill.
Payments you make online before 9pm will be processed on the same day. It's a secure, quick and easy way to pay your bill with a credit or debit card.
2. One-off payments
3. Pay by Direct Debit
To set up a Direct Debit you can arrange this with your bank or call us on 0800 915 9396 and we can set this up for you or have a Direct Debit mandate sent to you.
You can pay Sparta Telecom by one of two types of Direct Debit:
1. Whole Bill Direct Debit
A Whole Bill Direct Debit lets you automatically pay your whole bill when it's due by Direct Debit. Your bill will include the date when we plan to take payment (which will be at least 8 days after the bill date).
2. Monthly Payment Plan
A Monthly Payment Plan lets you spread the cost of your quarterly bill by making fixed monthly payments by Direct Debit, based on an estimate. Each quarter we review your payments and if you’re paying more or less than you’ve used, we’ll let you know through your quarterly statement and automatically adjust your payments.
Over the phone
Pay your bill with a credit or debit card by calling 0800 915 9396
Please have your bill handy so you can check any details you'll need. We accept Visa Delta, Visa Debit and Mastercard.
Pay by bank transfer
You may be able to pay your bill through a simple bank transfer from your current account, over the phone or online. We don't charge for this facility, but you should check with your bank or building society concerning any charges or terms and conditions that might apply. You will need to quote our bank account number (00000000) and sort code (00-00-00). You may also be asked for a reference number - please use your Sparta Telecom account number (shown at the top right of your bill, for example 12345).
Pay by post using Sparta Telecoms’s address
You can pay your bill direct by posting us a cheque or postal order. Do not send cash in the post. Please use the addressed envelope we sent with your bill (stamp required) or send it to:
Sparta Telecom Ltd
Please make sure to:
- Write cheques or Postal Orders payable to Sparta Telecom Ltd
- Write your customer account number on the back
- Include the payment slip from the bottom of your bill
Pay by cash
You can use a Sparta Telecom payment card to pay your bill at any Post Office or PayPoint outlet displaying the yellow PayPoint sign. You'll find them in supermarkets, newsagents, local shops and petrol stations. Take your bill and bar-coded card with you to the PayPoint. Please keep your receipts.
You can get a payment card by phoning us on 0800 915 9396 from your home landline. You need to have your account number handy. You can make part-payments towards your bill too, as long as you pay the full amount by the date requested on your bill.
Late payment charges
Please pay your bill promptly as failure to do so could lead to a late payment charge of £10.50. Switching to Monthly Payment Plan or Bill Direct Debit means there's no risk of getting a late payment charge.
There is no need to call us to let us know you have paid your bill.
How long does it take for Sparta Telecom to process my payment?
The time it takes for your payment to reach your account depends on how you paid.
We can't guarantee that we'll process your payment within a certain time, but below are the normal times you can expect. There may be delays on Bank Holidays.
Payments made online before 9pm will be processed on the same day. It's a secure, quick and easy way to pay your bill with a credit or debit card.
Payments made before 4pm will be processed on the same day. If you're paying this way, you'll need your Sparta Telecom account number handy, which you can find at the top of your bill.
PayPoint payments will reach us on the next working day.
We'll process a payment sent to us by post on the day we receive it.
At the Post Office
If you pay at the Post Office between Monday and Thursday, we'll get the payment the next day. If you pay on a Friday, we'll get the payment the following Monday. And if you pay over the weekend, we'll get it the following Tuesday.
At a bank
If you pay at a bank between Monday and Thursday, we'll get the payment the next day. If you pay on a Friday, we'll get the payment the following Monday. And if you pay over the weekend, we'll get it the following Tuesday.
What is a Monthly Payment Plan?
A Monthly Payment Plan lets you spread the cost of your quarterly bill by making fixed monthly payments directly to Sparta Telecom by Direct Debit. We estimate your monthly payments based on your usage and review them each quarter, or when you change your products with us, to make sure you’re paying the correct amount. If you’re paying the wrong amount, we’ll let you know through your quarterly bill and automatically adjust your payments.
Is a Monthly Payment Plan for me?
You should consider setting up a Monthly Payment Plan if:
You have consistent call charges
You want to pay a fixed amount each month so you can budget
You don’t mind that your monthly payments may change each quarter if you're paying too much or too little, or if you change your products with us
A monthly Direct Debit may suit you better if you'd prefer to pay your exact bill amount each month.